I bought this island cart after shopping extensively and agonizing over what to get for my kitchen. The cart is great! I had read some good reviews and some bad reviews but decided to go for it. Im so glad I did! When it arrived I (a 65 year old 5 tall woman living alone) was challenged to drag the box into the house as the UPS guy leaned it up against the wall, rang the doorbell, and took off. I got it in and opened it. First I took an inventory of all the hardware. There was one extra of everything, and each bag was well marked. Next I took out the pieces, all well marked and all accounted for. I left the wood top in the box to keep it safe until I was ready for it.
I was amazed by how smoothly the assembly went. Ive put stuff together before, but it was never this easy. So now Im ready for the top. I struggled it out of the box (its heavy), and OH NO! There was a gouge right in the center of the top. Too big and deep to overlook. I was pretty upset. It was Saturday night about 11:00 PM. Sunday morning I sent an email to the company with photos, according to the instructions in the manual, but I was anxious about it, wondering if I was going to have to send the whole thing back, or box up the damaged top, or... what! I called them Monday morning, and they were so nice about it. They took my information, looked up the email, sent me a new top and told me to dispose of the damaged piece. The new top arrived within a week, in perfect condition. I couldnt be happier! I strongly recommend this company and their products.
Great Quality and Great Service
I bought this island cart after shopping extensively and agonizing over what to get for my kitchen. The cart is great! I had read some good reviews and some bad reviews but decided to go for it. Im so glad I did! When it arrived I (a 65 year old 5 tall woman living alone) was challenged to drag the box into the house as the UPS guy leaned it up against the wall, rang the doorbell, and took off. I got it in and opened it. First I took an inventory of all the hardware. There was one extra of everything, and each bag was well marked. Next I took out the pieces, all well marked and all accounted for. I left the wood top in the box to keep it safe until I was ready for it. I was amazed by how smoothly the assembly went. Ive put stuff together before, but it was never this easy. So now Im ready for the top. I struggled it out of the box (its heavy), and OH NO! There was a gouge right in the center of the top. Too big and deep to overlook. I was pretty upset. It was Saturday night about 11:00 PM. Sunday morning I sent an email to the company with photos, according to the instructions in the manual, but I was anxious about it, wondering if I was going to have to send the whole thing back, or box up the damaged top, or... what! I called them Monday morning, and they were so nice about it. They took my information, looked up the email, sent me a new top and told me to dispose of the damaged piece. The new top arrived within a week, in perfect condition. I couldnt be happier! I strongly recommend this company and their products.