There isnt much to be said about the bed - its great and actually better than I expected for the price. The only improvement I can think of is that they should have made matching painted screws for the ones that show - the shiny silver on the white bed annoys me.
However, this bed requires a different style of delivery than we have become accustomed to with UPS. had me schedule a day to be home to await the bed. I wasnt given the choice to just leave it on my porch - an adult had to be available from 9 am to 9 pm on this day. I chose a day two weeks out and when it came I was a good girl and waited and waited and waited. Nothing! You get nothing about contacting the carrier until after its late, so our whole day was a waste. I tried contacting the carrier (NSD) the next morning- more wasting my time. They never answered their phone nor called me back as their computer said they would. Chat messages on their website are never answered. said I had to wait a week before they would do anything. This bed was my daughters birthday gift so we were all so frustrated. Finally (delivery was supposed to be on a Friday) the next Wednesday I get a call from the carrier saying they would be there the next day between 10-3 and an adult needed to be there - one days notice! What if I had had plans? Would this have gone on for weeks? Oh, and they were late again.
So despite the quality of the bed itself, the whole thing left a bad taste in my mouth and Ill never again order a heavy item like this on unless they deliver it themselves.
The bed is great - delivery was awful.
There isnt much to be said about the bed - its great and actually better than I expected for the price. The only improvement I can think of is that they should have made matching painted screws for the ones that show - the shiny silver on the white bed annoys me. However, this bed requires a different style of delivery than we have become accustomed to with UPS. had me schedule a day to be home to await the bed. I wasnt given the choice to just leave it on my porch - an adult had to be available from 9 am to 9 pm on this day. I chose a day two weeks out and when it came I was a good girl and waited and waited and waited. Nothing! You get nothing about contacting the carrier until after its late, so our whole day was a waste. I tried contacting the carrier (NSD) the next morning- more wasting my time. They never answered their phone nor called me back as their computer said they would. Chat messages on their website are never answered. said I had to wait a week before they would do anything. This bed was my daughters birthday gift so we were all so frustrated. Finally (delivery was supposed to be on a Friday) the next Wednesday I get a call from the carrier saying they would be there the next day between 10-3 and an adult needed to be there - one days notice! What if I had had plans? Would this have gone on for weeks? Oh, and they were late again. So despite the quality of the bed itself, the whole thing left a bad taste in my mouth and Ill never again order a heavy item like this on unless they deliver it themselves.