Poor assembly directions, poor follow up customer service, cheap wood that splits..
This bed was having problems for the first 6 months. The service team was initially responsive but once the problem continued, they ignored me. The assembly directions are below average and do not provide sufficient guidelines as you screwing directly into cheap wood. One mistake and you have damaged the product. Assembling the brackets on the ladder and slide are not easy nor are the directions clear on placement. I've had to refasten both multiple times. I've owned this product one year and it already needs replacement. Save your money and use a different company. All I asked them to do was send me a new ladder as their original directions weren't clear and I put the holes inches off from where it should have gone. The company was too cheap after a dozen emails to send it. Otherwise my daughter enjoyed her bed. But this ladder will be unusable soon. It's black Friday today and shopping for a new bed for her. :-(
Poor assembly directions, poor follow up customer service, cheap wood that splits..
This bed was having problems for the first 6 months. The service team was initially responsive but once the problem continued, they ignored me. The assembly directions are below average and do not provide sufficient guidelines as you screwing directly into cheap wood. One mistake and you have damaged the product. Assembling the brackets on the ladder and slide are not easy nor are the directions clear on placement. I've had to refasten both multiple times. I've owned this product one year and it already needs replacement. Save your money and use a different company. All I asked them to do was send me a new ladder as their original directions weren't clear and I put the holes inches off from where it should have gone. The company was too cheap after a dozen emails to send it. Otherwise my daughter enjoyed her bed. But this ladder will be unusable soon. It's black Friday today and shopping for a new bed for her. :-(