I ordered this in a queen and it got here in much less time than expected which was a nice surprise. As I was putting it together, however, I realized that one of the pieces had been welded together backwards so that one hole was on the wrong side which made it impossible to assemble.
I tried calling and failed to get through to anyone multiple times so I emailed and it took a week for them to reply asking for my order confirmation (which I had already provided in my first email) so I replied with it again and waited another week to get a response telling us that we would have to contact instead.
By this time it had been nearly a month and I had gotten sick of seeing it in pieces on the floor in my bedroom so I decided to take matters into my own hands. I ended up buying drill bits for metal and drilling a hole in it myself instead of going through another customer service battle. The hole is hidden and you would never be able to tell looking at the bed.
Once it was together it looked true to the picture and was a surprisingly sturdy product for the price. Just pray you get all the correct pieces and dont have to deal with their customer service!
Sturdy product, terrible customer service
I ordered this in a queen and it got here in much less time than expected which was a nice surprise. As I was putting it together, however, I realized that one of the pieces had been welded together backwards so that one hole was on the wrong side which made it impossible to assemble. I tried calling and failed to get through to anyone multiple times so I emailed and it took a week for them to reply asking for my order confirmation (which I had already provided in my first email) so I replied with it again and waited another week to get a response telling us that we would have to contact instead. By this time it had been nearly a month and I had gotten sick of seeing it in pieces on the floor in my bedroom so I decided to take matters into my own hands. I ended up buying drill bits for metal and drilling a hole in it myself instead of going through another customer service battle. The hole is hidden and you would never be able to tell looking at the bed. Once it was together it looked true to the picture and was a surprisingly sturdy product for the price. Just pray you get all the correct pieces and dont have to deal with their customer service!