UPDATED REVIEW: 8months in after purchase. I have contacted and manufacturer as soon as crack was found. First person at who i spoke to was sympathetic and seemed understanding and was going to help. Until she transferred me. This next CS lady was abrupt and adamant and kept repeating that we are past return period. I kept explaining that we had all intention of keeping the bed but could not now, after seeing the large crack just 3months in. After a long while of back and forth and a whole lot of frustration, she said that we have to use the manufacturers warranty and that she will contact manufacturer. Well, until now no word. I will pick up on this complaint again and make another attempt. Will update accordingly...
ORIGINAL REVIEW: We were initially quite happy about this purchase. It was more expensive than others but we wanted to get the highest weight capacity we could find 400lbs so we wouldnt have to worry as our child grows and it could last us a good, long while with no worries and issues. We only have one 3.5yo son who uses only the lower bunk, and only gets on the top bunk seldomly to rotate books from his wall bookshelf above. The 2nd bunk was intended as extra bed.
Assembly was easy enough though highly recommend 2people because of the liftings. Pieces were properly labelled and the whole setting up was uneventful and went quite smoothly for my husband and i.
HOWEVER, 3months in and one morning as i was cuddling with my son in the lower bunk (I am petite at 110-112lbs), i spied what looked to be a pretty large hairline crack in the support piece that runs the entire length of one side of the bed, near one of the screws. I am flabbergasted as this bed is still fairly new at 3 months, very lightly used as only a 37lb boy who only sticks to the bottom bunk uses it, and very rarely goes to the top. I weigh 110 lbs, and have gone up there 2-3times to install the wall bookshelves and put in sheets. Nobody has slept in that top bunk as yet. My son has 3/4yo friends who weigh just as much as he does at approx 40lbs, and we have done a few playdates where we enforce the rule of absolutely no rough play on that top bunk. Even if at a time they all went up there to look at books and do pretend play, that should not have caused a crack as their weight collectively would only be about 120 and the weight limit of each bunk should be 400lbs! His 4yo cousin weighing 45lbs has only gone up to the top bunk only about a handful of times total to play pretend games as well.. My husband has never even gone on that top bunk and even he weighs only 170-180lbs (he is the heaviest in our household). Even if he snuck a quick climb (like he would), absolutely no way we ever went close to the bed limit of 400lbs. Absolutely NO WAY. Safety is always a top concern for us and that is why even with the raised top railings, weve trained our kid to sleep in the lower bunk until he gets older. If the weight limit of the bed is truly 400lbs, there should be no reason for a large hairline crack like this.
I will try to reach out to and the seller/manufacturer about this crack and will update this review as we go along. Hopefully their customer service is good (cross fingers!)
Questionable Quality -- huge crack in 3months!
UPDATED REVIEW: 8months in after purchase. I have contacted and manufacturer as soon as crack was found. First person at who i spoke to was sympathetic and seemed understanding and was going to help. Until she transferred me. This next CS lady was abrupt and adamant and kept repeating that we are past return period. I kept explaining that we had all intention of keeping the bed but could not now, after seeing the large crack just 3months in. After a long while of back and forth and a whole lot of frustration, she said that we have to use the manufacturers warranty and that she will contact manufacturer. Well, until now no word. I will pick up on this complaint again and make another attempt. Will update accordingly... ORIGINAL REVIEW: We were initially quite happy about this purchase. It was more expensive than others but we wanted to get the highest weight capacity we could find 400lbs so we wouldnt have to worry as our child grows and it could last us a good, long while with no worries and issues. We only have one 3.5yo son who uses only the lower bunk, and only gets on the top bunk seldomly to rotate books from his wall bookshelf above. The 2nd bunk was intended as extra bed. Assembly was easy enough though highly recommend 2people because of the liftings. Pieces were properly labelled and the whole setting up was uneventful and went quite smoothly for my husband and i. HOWEVER, 3months in and one morning as i was cuddling with my son in the lower bunk (I am petite at 110-112lbs), i spied what looked to be a pretty large hairline crack in the support piece that runs the entire length of one side of the bed, near one of the screws. I am flabbergasted as this bed is still fairly new at 3 months, very lightly used as only a 37lb boy who only sticks to the bottom bunk uses it, and very rarely goes to the top. I weigh 110 lbs, and have gone up there 2-3times to install the wall bookshelves and put in sheets. Nobody has slept in that top bunk as yet. My son has 3/4yo friends who weigh just as much as he does at approx 40lbs, and we have done a few playdates where we enforce the rule of absolutely no rough play on that top bunk. Even if at a time they all went up there to look at books and do pretend play, that should not have caused a crack as their weight collectively would only be about 120 and the weight limit of each bunk should be 400lbs! His 4yo cousin weighing 45lbs has only gone up to the top bunk only about a handful of times total to play pretend games as well.. My husband has never even gone on that top bunk and even he weighs only 170-180lbs (he is the heaviest in our household). Even if he snuck a quick climb (like he would), absolutely no way we ever went close to the bed limit of 400lbs. Absolutely NO WAY. Safety is always a top concern for us and that is why even with the raised top railings, weve trained our kid to sleep in the lower bunk until he gets older. If the weight limit of the bed is truly 400lbs, there should be no reason for a large hairline crack like this. I will try to reach out to and the seller/manufacturer about this crack and will update this review as we go along. Hopefully their customer service is good (cross fingers!)