Two slats came broken and scratched. I contacted the company and they referred me to their website. Within 2 days I had a shipping confirmation that the parts were on their way. Overall it's a value considering the price and the ease of putting together. If you have a rough kid (will want to jump on it) or a bigger kid, I would reconsider this as an option as the frame is not very sturdy. This bed works well for 3-8 yr olds.
Arrived broken but...
Two slats came broken and scratched. I contacted the company and they referred me to their website. Within 2 days I had a shipping confirmation that the parts were on their way. Overall it's a value considering the price and the ease of putting together. If you have a rough kid (will want to jump on it) or a bigger kid, I would reconsider this as an option as the frame is not very sturdy. This bed works well for 3-8 yr olds.