I bought this in August of 2020, along with the SmartGuard protection plan. Recently while changing the chaise cushion from one side to the other the zipper popped and I was unable to get it back on which resulted in the cushion stuffing being exposed. After almost 2 weeks going back and forth with SmartGuard I was told the zipper breaking is not covered. I contacted support to see if they would be willing to stand behind their product since the couch is less than 2 years old and is barely used (I live alone, no children or pets), basically told me they are not the manufacturer and since my item is past the return window there is nothing they can do. While I understand warranty periods, etc I expected better from especially since this is an branded item.
Please save yourself the headaches, purchase from an actual reputable furniture brand, and avoid spending extra money on a protection plan that after much frustration will leave you hanging dry anyway. Learn from my mistake!
Not worth it, read review
I bought this in August of 2020, along with the SmartGuard protection plan. Recently while changing the chaise cushion from one side to the other the zipper popped and I was unable to get it back on which resulted in the cushion stuffing being exposed. After almost 2 weeks going back and forth with SmartGuard I was told the zipper breaking is not covered. I contacted support to see if they would be willing to stand behind their product since the couch is less than 2 years old and is barely used (I live alone, no children or pets), basically told me they are not the manufacturer and since my item is past the return window there is nothing they can do. While I understand warranty periods, etc I expected better from especially since this is an branded item. Please save yourself the headaches, purchase from an actual reputable furniture brand, and avoid spending extra money on a protection plan that after much frustration will leave you hanging dry anyway. Learn from my mistake!