I would give this product 5 stars all around if there werent a few major flaws to it. One flaw is that it came missing the end caps that the cover the bar ends on the top, without them the item looks incomplete, the other flaw is that the two back bars that hold up the shelf and the wood bars with the hooks are banged up pretty good, theres missing paint thats a big area straight down to the bare metal. I did message Customer Service regarding these issues hoping that I could at least obtain the missing end caps and I got no where. s solution was return it for either a refund or a replacement. This normally isnt an issue for me to return a damaged item but this item is very large and heavy and once its assembled and all the bolts are tightened taking it back apart again and trying to pack it into the box would be a huge inconvenience. The item was also offered with free 2 day prime shipping and it took almost a week to get it, it sat in Arizona for almost 3 days after being shipped which to me is ridiculous. So buyer beware
Missing paint and end caps
I would give this product 5 stars all around if there werent a few major flaws to it. One flaw is that it came missing the end caps that the cover the bar ends on the top, without them the item looks incomplete, the other flaw is that the two back bars that hold up the shelf and the wood bars with the hooks are banged up pretty good, theres missing paint thats a big area straight down to the bare metal. I did message Customer Service regarding these issues hoping that I could at least obtain the missing end caps and I got no where. s solution was return it for either a refund or a replacement. This normally isnt an issue for me to return a damaged item but this item is very large and heavy and once its assembled and all the bolts are tightened taking it back apart again and trying to pack it into the box would be a huge inconvenience. The item was also offered with free 2 day prime shipping and it took almost a week to get it, it sat in Arizona for almost 3 days after being shipped which to me is ridiculous. So buyer beware