This unit arrived yesterday. It appeared to be well packed and the pieces and all the hardware were labeled and included. One of the larger uprights was damaged - the laminate was gouged from the front which would be very visable. I attempted to call the help line listed in the paperwork multiple times over many hours during their listed office hours. I heard the recording, was given options to select, and then was disconnected. I tried selecting every option just to get through to someone, but everything ended in disconnection. The instructions ask that customers not return the item but contact the company for replacement parts. Tried that again....and again....and again....
Toll free help line simply disconnects
This unit arrived yesterday. It appeared to be well packed and the pieces and all the hardware were labeled and included. One of the larger uprights was damaged - the laminate was gouged from the front which would be very visable. I attempted to call the help line listed in the paperwork multiple times over many hours during their listed office hours. I heard the recording, was given options to select, and then was disconnected. I tried selecting every option just to get through to someone, but everything ended in disconnection. The instructions ask that customers not return the item but contact the company for replacement parts. Tried that again....and again....and again....