3/10
4 stars really appreciate the customer service to fix the problem. Like this unit and am now able to recommend it. If, after using for a while, it warrants more stars, will revisit change rating again.
3/2
Two stars/ was not receiving messages through messaging/ brought it to supervisors attention requested they let know as damaging to their business. It still doesnt work. Wrote through dreaded/unethical gmail and shared entire problem. Twice my email received canned responses which seemed to be from a person who had not actually read my email.
After going around around I finally requested it be escalated to English reading supervisor for assistance. I appreciate that they did get a ProtonMail account to more safely communicate/ well done! Was a bit surprised the email address was a generic one rather than aftersales but still appreciate the option. A few more emails, during the night, and am assured parts will be sent/ though they are out of two of them and still awaiting answer of when theyll be in stock again, and if unit can be used without them. (The end cap parts are listed separately but actually included as already installed/ great!)
I intend to update/ hopeful, even with the long delay huge time suck thus far, that the unit will be great when all parts arrive, this can move up in stars!
2/28
One star/ Very, very disappointing/ wrote via messaging three days ago/ no reply. Sent a cheerful very polite letter with photographs entailing the missing parts (legs etc) twisted spring holders/ no response. Really Wanted to Like Be Able To Use, and To Recommend this item for family And clientele (mostly disabled folks) but this is not acceptable.
Noticed a gmail address in answers to questions/ but no way on their page to contact them other than via messenger. Not good. We will not write via gmail as our personal information including address would then be sold to thousands of companies as gmail is an appalling abuser of privacy.
I suggest the manufacturer of these items get with the times and open a secured encrypted email address in order to do business without requiring customers collude in their own abuse.
Very, very disappointing.
Great customer service good unit worth the 150.
3/10 4 stars really appreciate the customer service to fix the problem. Like this unit and am now able to recommend it. If, after using for a while, it warrants more stars, will revisit change rating again. 3/2 Two stars/ was not receiving messages through messaging/ brought it to supervisors attention requested they let know as damaging to their business. It still doesnt work. Wrote through dreaded/unethical gmail and shared entire problem. Twice my email received canned responses which seemed to be from a person who had not actually read my email. After going around around I finally requested it be escalated to English reading supervisor for assistance. I appreciate that they did get a ProtonMail account to more safely communicate/ well done! Was a bit surprised the email address was a generic one rather than aftersales but still appreciate the option. A few more emails, during the night, and am assured parts will be sent/ though they are out of two of them and still awaiting answer of when theyll be in stock again, and if unit can be used without them. (The end cap parts are listed separately but actually included as already installed/ great!) I intend to update/ hopeful, even with the long delay huge time suck thus far, that the unit will be great when all parts arrive, this can move up in stars! 2/28 One star/ Very, very disappointing/ wrote via messaging three days ago/ no reply. Sent a cheerful very polite letter with photographs entailing the missing parts (legs etc) twisted spring holders/ no response. Really Wanted to Like Be Able To Use, and To Recommend this item for family And clientele (mostly disabled folks) but this is not acceptable. Noticed a gmail address in answers to questions/ but no way on their page to contact them other than via messenger. Not good. We will not write via gmail as our personal information including address would then be sold to thousands of companies as gmail is an appalling abuser of privacy. I suggest the manufacturer of these items get with the times and open a secured encrypted email address in order to do business without requiring customers collude in their own abuse. Very, very disappointing.