My 3 children weigh from 30lbs to 80lbs. This trampoline works for a bit, but then the threads wear out and various bits start falling off. First the legs, now the knobs on the cross bar. My kids arent cry on it, so I cannot imagine how long it would last with a full grown adult jumping on it. That said, customer service has been absolutely excellent, sending replacements with no issues, but the same failures keep happening, with new ones popping up, and I dont want to reach out to customer service every other month. One leg replacement failed one week after I installed it! I think they need to adjust their manufacturing processes to make this an absolutely solid product, mainly the beefing up the threads on the legs, but also the knobs, but Im done.
Addendum: Customer service reached out and said they had improved the threads on the legs and were willing to send me out a new trampoline with the improvements. It got to me the next day. So far, it has been great. If I dont see any of the previous problems, I will change to 5 stars. Customer service has really been top notch.
Great for a while.
My 3 children weigh from 30lbs to 80lbs. This trampoline works for a bit, but then the threads wear out and various bits start falling off. First the legs, now the knobs on the cross bar. My kids arent cry on it, so I cannot imagine how long it would last with a full grown adult jumping on it. That said, customer service has been absolutely excellent, sending replacements with no issues, but the same failures keep happening, with new ones popping up, and I dont want to reach out to customer service every other month. One leg replacement failed one week after I installed it! I think they need to adjust their manufacturing processes to make this an absolutely solid product, mainly the beefing up the threads on the legs, but also the knobs, but Im done. Addendum: Customer service reached out and said they had improved the threads on the legs and were willing to send me out a new trampoline with the improvements. It got to me the next day. So far, it has been great. If I dont see any of the previous problems, I will change to 5 stars. Customer service has really been top notch.