This is the 2nd time order and the springs are not all connected
The trampoline is great but the springs are not properly attached in three areas. This is something that should be fixed in the factory when putting it together. The first time I ordered it, one was not attached. This time/ three. I wish quality control would inspect these better to prevent potential injury from use.
Update: The after sales department reached out to me after reading my review. They sent instructional videos for me to re/attach the springs but I was unable to assemble it properly. They followed up multiple times and sent out replacement parts. Thank you Kat for your incredible customer service!
This is the 2nd time order and the springs are not all connected
The trampoline is great but the springs are not properly attached in three areas. This is something that should be fixed in the factory when putting it together. The first time I ordered it, one was not attached. This time/ three. I wish quality control would inspect these better to prevent potential injury from use. Update: The after sales department reached out to me after reading my review. They sent instructional videos for me to re/attach the springs but I was unable to assemble it properly. They followed up multiple times and sent out replacement parts. Thank you Kat for your incredible customer service!