Fabulous value tho packaging was weak yet customer service was exceptional
We are VERY pleased with this though due to weak packaging my top board was cracked all the way across. HOWEVER their customer service made it right and got a new top to me in only a week so our disappointment was short. I've ordered at least 25 build-it products online and most are "manufactured wood" like particleboard, pressboard, or chipboard. Packaging for these has to be extremely sturdy and carefully designed to avoid breaking the long boards in transit. If this company got their packaging quality up to the quality of the product itself they'd arrive perfect every time. But the product itself is five star!
Fabulous value tho packaging was weak yet customer service was exceptional
We are VERY pleased with this though due to weak packaging my top board was cracked all the way across. HOWEVER their customer service made it right and got a new top to me in only a week so our disappointment was short. I've ordered at least 25 build-it products online and most are "manufactured wood" like particleboard, pressboard, or chipboard. Packaging for these has to be extremely sturdy and carefully designed to avoid breaking the long boards in transit. If this company got their packaging quality up to the quality of the product itself they'd arrive perfect every time. But the product itself is five star!