Bought for my daughter to maximize soace in her room for a desk for schoolwork.
When the bed arrived, the box was undamaged. Every piece was clearly marked, no damage, and instructions were clear.
Assembly went smoothly, and took about an hour to an hour and a half with 2 people. Every piece, except for one mattress support bar, fit perfectly. Build seems sturdy, though we will know more when my daughter is home to test it out more regularly.
As for the one bar that was about 1/2 an inch too short, putting in a request for a new part was easy. Customer service responded by the next day, via email, telling us they were sending the part out. Within a few days we had the new part (pleasant surprise, we expected it to take a week).
All in all, the bed will serve it purpose and customer service was wonderful.
Mostly smooth assembly, great customer service
Bought for my daughter to maximize soace in her room for a desk for schoolwork. When the bed arrived, the box was undamaged. Every piece was clearly marked, no damage, and instructions were clear. Assembly went smoothly, and took about an hour to an hour and a half with 2 people. Every piece, except for one mattress support bar, fit perfectly. Build seems sturdy, though we will know more when my daughter is home to test it out more regularly. As for the one bar that was about 1/2 an inch too short, putting in a request for a new part was easy. Customer service responded by the next day, via email, telling us they were sending the part out. Within a few days we had the new part (pleasant surprise, we expected it to take a week). All in all, the bed will serve it purpose and customer service was wonderful.