Based on 437 Reviews

Average

4.6

(437 Reviews)
5 Star
319
4 Star
73
3 Star
45
2 Star
0
1 Star
0
  • user2

    Quality bed; great customer service

    The bed itself is really quite nice. Well constructed and sturdy. Assembly takes a while simply because there are so many pieces but was easy enough. My only tip is to disregard the 8 (bottom)/6 (top) mattress thickness recommendations. We hd to add a boxspring to the bottom bunk and a bunkie board to the top to add height to the bottm bunk and ensure that we could not feel the crossbars on the top. A thicker mattress on both would have solved the problem from the outset. Also, unfortunately my kit was missing a bunch of the top bunk crossbars. I contacted the seller/manufacturer through their web site and received the parts well ahead of the expected date. No one likes missing pieces but to me how a seller handles unexpected problems is paramount. I give these folks high marks for prompt and satsfactory customer service.