I ordered this bed a year ago and initially was very happy with the purchase. The bed was relatively easy to put together and resembled what was advertised. However, over the course of the year, the low quality of some of the parts began to show through as pieces began to break. After a few months, a couple of the wooden slats began to snap. Later on, a few screws fell out and went missing. When the third wooden slat broke I finally decided to reach out to support to ask about replacement parts. Unfortunately, they do not sell replacement parts and would not replace them as the warranty is only valid 1 year from the date of purchase and I had reached out 11 days after my original date of purchase. I understand the warranty terms, however, the fact that multiple wooden slats began breaking through normal use of the bed within under a year of purchase should give pause for others thinking about purchasing this bed - especially since there is now no way to get replacement parts.
Low-quality parts and no way to replace
I ordered this bed a year ago and initially was very happy with the purchase. The bed was relatively easy to put together and resembled what was advertised. However, over the course of the year, the low quality of some of the parts began to show through as pieces began to break. After a few months, a couple of the wooden slats began to snap. Later on, a few screws fell out and went missing. When the third wooden slat broke I finally decided to reach out to support to ask about replacement parts. Unfortunately, they do not sell replacement parts and would not replace them as the warranty is only valid 1 year from the date of purchase and I had reached out 11 days after my original date of purchase. I understand the warranty terms, however, the fact that multiple wooden slats began breaking through normal use of the bed within under a year of purchase should give pause for others thinking about purchasing this bed - especially since there is now no way to get replacement parts.