REVISED to four stars on 10/28/21: When I reported the issue and asked for a return, supplier customer service provided excellent, timely communication. They explained they were changing the shelf config on this model. Apparently, the new style with the shorter shelf was being produced at the factory but should not have shipped yet. They offered to send me the missing shelf and a partial credit of $25 for the mix-up if I wanted to keep the item. The shelf arrived; I assembled it all very quickly by myself. It's not quite what I ordered, but I'm going to make it work because 1) excellent service from the supplier and 2) the item is attractive and seems sturdy.
Product was packaged well, and the directions were clear and seemed easy to assemble. However, one wire shelf was missing from the box. Also (and this is the main reason it’s going back), the product photos on show two full wire shelves. The model I received had one full and the other which was not in the package was a half size. I needed room for 6-8 pairs of shoes which is why I purchased this item with TWO FULL SIZE shelves. That’s not what I received, though. Too bad because I wanted to like this…
Not quite as pictured and missing parts - REVISED
REVISED to four stars on 10/28/21: When I reported the issue and asked for a return, supplier customer service provided excellent, timely communication. They explained they were changing the shelf config on this model. Apparently, the new style with the shorter shelf was being produced at the factory but should not have shipped yet. They offered to send me the missing shelf and a partial credit of $25 for the mix-up if I wanted to keep the item. The shelf arrived; I assembled it all very quickly by myself. It's not quite what I ordered, but I'm going to make it work because 1) excellent service from the supplier and 2) the item is attractive and seems sturdy. Product was packaged well, and the directions were clear and seemed easy to assemble. However, one wire shelf was missing from the box. Also (and this is the main reason it’s going back), the product photos on show two full wire shelves. The model I received had one full and the other which was not in the package was a half size. I needed room for 6-8 pairs of shoes which is why I purchased this item with TWO FULL SIZE shelves. That’s not what I received, though. Too bad because I wanted to like this…