So far I love the bunk beds. They are really cute and durable. The only issue is we’re missing a box to complete the staircase. That’s why there’s 3 stars. So yes, that’s correct no staircase to get to the top bunk. It’s a huge inconvenience and it hasn’t been an easy task to get the one box that never arrived. There are two boxes to complete the staircase and we only have one. We tried a live chat and that person said to wait 2 days for it to arrive. It never arrived, of course. So we contacted and they suggested we take it apart and ship it back and they would send us a new one. No way, my husband had already spent the time putting it together. So now the only way to get the box we’re missing is for to ship the entire bunk bed to us (again) and then schedule a pick up to return the boxes we no longer need. But we have to wait a week and a half to get the box we need for the stairs. I’m super upset about this. Not happy with this outcome at all.
Missing a box to complete the staircase
So far I love the bunk beds. They are really cute and durable. The only issue is we’re missing a box to complete the staircase. That’s why there’s 3 stars. So yes, that’s correct no staircase to get to the top bunk. It’s a huge inconvenience and it hasn’t been an easy task to get the one box that never arrived. There are two boxes to complete the staircase and we only have one. We tried a live chat and that person said to wait 2 days for it to arrive. It never arrived, of course. So we contacted and they suggested we take it apart and ship it back and they would send us a new one. No way, my husband had already spent the time putting it together. So now the only way to get the box we’re missing is for to ship the entire bunk bed to us (again) and then schedule a pick up to return the boxes we no longer need. But we have to wait a week and a half to get the box we need for the stairs. I’m super upset about this. Not happy with this outcome at all.