I really thought this was a nice piece of luggage! I used this on a round trip. Worked great on the departure , then I went to zip up going back and it broke. VERY disappointed in this being an choice Really!
I go to use the 2 year warranty and they tell you send it back to . Went to and the 30 day window is closed. Terrible!! Im going to find something nicer and way better quality and service.
Update:
I have to give this 5 Stars now! They contacted me after seeing my review and wanted to help make it right. First they offered 50.00 and I declined to only explain why. I paid 140.00 and I felt they should do the right thing and replace it. Yes, I was 30 days past and it doesnt seem fair for any luggage return. Especially after the trip wasnt planned for another two months out. Luggage is supposed to last a long time I thought. We left a month later, went on a eight day seven night vacation. The luggage worked great going through the airport and arriving on the ship. Coming home was a different story as stated above our zipper broke. This is what I told them when they had contact me wanting to help. I really have to say their customer service is outstanding as they responded without delay. They emailed back/and/forth so they could rectify the problem and make us happy. I was really impressed because a lot of times you get the runaround and they are what real customer service should be! They asked for me to change my review, before I receive the luggage and again I stated no. I thought that they should send it first. Then I can a updated an honest and well deserved review! I was sure they wouldnt agree to this. Lo and behold it arrived at my door brand new at 8 oclock on a Sunday night WOW!
This Company is outstanding, your customer service is impeccable and who stands behind their product! Thank you so much for working with us, well see you again in the future! Thanks again for everything!!
Kindly,
One Happy Customer
Update Please Read Review!
I really thought this was a nice piece of luggage! I used this on a round trip. Worked great on the departure , then I went to zip up going back and it broke. VERY disappointed in this being an choice Really! I go to use the 2 year warranty and they tell you send it back to . Went to and the 30 day window is closed. Terrible!! Im going to find something nicer and way better quality and service. Update: I have to give this 5 Stars now! They contacted me after seeing my review and wanted to help make it right. First they offered 50.00 and I declined to only explain why. I paid 140.00 and I felt they should do the right thing and replace it. Yes, I was 30 days past and it doesnt seem fair for any luggage return. Especially after the trip wasnt planned for another two months out. Luggage is supposed to last a long time I thought. We left a month later, went on a eight day seven night vacation. The luggage worked great going through the airport and arriving on the ship. Coming home was a different story as stated above our zipper broke. This is what I told them when they had contact me wanting to help. I really have to say their customer service is outstanding as they responded without delay. They emailed back/and/forth so they could rectify the problem and make us happy. I was really impressed because a lot of times you get the runaround and they are what real customer service should be! They asked for me to change my review, before I receive the luggage and again I stated no. I thought that they should send it first. Then I can a updated an honest and well deserved review! I was sure they wouldnt agree to this. Lo and behold it arrived at my door brand new at 8 oclock on a Sunday night WOW! This Company is outstanding, your customer service is impeccable and who stands behind their product! Thank you so much for working with us, well see you again in the future! Thanks again for everything!! Kindly, One Happy Customer