I purchased this due to business travel increase this year. I made my first trip with this in October and one of the wheels bent. It is more trouble to maneuver this thing around than it is worth. I have asked for a replacement to see if I just got a fluke one. We will see how they handle it and I will update this review. I have high hopes they will do the right thing.
After sending a message to the seller, they responded very quickly and asked for pictures of my issue. With only a few more questions they resolved this issue very efficiently. So, I am raising my rating to a 5 star. Anyone who stands behind their products deserves another chance . I loved the suit case until the wheel was damaged . I may order another one.
Wheels are not made well on these. UPDATE !!!
I purchased this due to business travel increase this year. I made my first trip with this in October and one of the wheels bent. It is more trouble to maneuver this thing around than it is worth. I have asked for a replacement to see if I just got a fluke one. We will see how they handle it and I will update this review. I have high hopes they will do the right thing. After sending a message to the seller, they responded very quickly and asked for pictures of my issue. With only a few more questions they resolved this issue very efficiently. So, I am raising my rating to a 5 star. Anyone who stands behind their products deserves another chance . I loved the suit case until the wheel was damaged . I may order another one.