UPDATE / I reached out to the company within the 2/year warranty timeframe for a replacement. The initial response was an offer for a small credit for less than half the price since only the handle was broken. After some correspondence, they sent a replacement/new suitcase. We took the new suitcase on a trip to Maui and it was great, the handle zipper held up. Tons of space, moves easily overall a great suitcase minus the initial issues.
We bought this for a long weekend in Mexico. As we were leaving the airport the handle broke, so we didnt even make it to our hotel destination the first time using it before it broke. Disappointing to have a broken bag the rest of the trip.
Handle broke during first trip / UPDATED REVIEW
UPDATE / I reached out to the company within the 2/year warranty timeframe for a replacement. The initial response was an offer for a small credit for less than half the price since only the handle was broken. After some correspondence, they sent a replacement/new suitcase. We took the new suitcase on a trip to Maui and it was great, the handle zipper held up. Tons of space, moves easily overall a great suitcase minus the initial issues. We bought this for a long weekend in Mexico. As we were leaving the airport the handle broke, so we didnt even make it to our hotel destination the first time using it before it broke. Disappointing to have a broken bag the rest of the trip.