Edit: the company finally reached out and were out of replacement parts so they ended up sending me a whole new bedset at no cost to me! This box came fully intact and the customer service people were very kind about the whole thing. They 100 made it right and they did it quickly once we were communicating. My kids love their beds!!
The beds themselves are good. But Im missing 3 ladder steps so I cant make them I to bunk beds. The box arrived in horrible condition with a big gash in the box probably leading to the missing pieces. I tried emailing the company weeks ago like instructed and still havent heard back. If I had received all parts or at least heard back from the company would give better rating.
Customer service made it right!
Edit: the company finally reached out and were out of replacement parts so they ended up sending me a whole new bedset at no cost to me! This box came fully intact and the customer service people were very kind about the whole thing. They 100 made it right and they did it quickly once we were communicating. My kids love their beds!! The beds themselves are good. But Im missing 3 ladder steps so I cant make them I to bunk beds. The box arrived in horrible condition with a big gash in the box probably leading to the missing pieces. I tried emailing the company weeks ago like instructed and still havent heard back. If I had received all parts or at least heard back from the company would give better rating.