Nice looking bed, missing hardware and unable to contact seller.
We purchased two of these beds in two different colors. They shipped at different dates, but close enough. We received the white one first. My husband assembled it and everything went smoothly until he was on the rubber caps for the bed rails. The caps are very snug and a hanmer or mallet was needed, some were almost too snug. We were happy with the end result though, bed is stury and looks nice. If your purchasinh for little kids, the end of the bed has pointy corners and you might want to consider putting on corner protectors.
The second bed we received, the black one, was missing all hardware. We needed the bed asap and because we had the white bed we were able to purchase the hardware at a store, but it was not cheap and not the exact hardware but it worked. It cost more that half of what the actual bed cost. We were able to get all parts but the rails caps. The bed is noisy and the rails.move around.
I have attempted contact the manufacturer/seller. The directions books says to call a number for any missing parts. No answer. refund/replace option suggest contact manufacturer and provided a number. Not a working number. Website has a spot for contact us. No response. Website has an email. I emailed a few hours ago. Being generous, theu haven't responded yet but I will be surprised.
I would love to come back and update this post when and if they contact me. We love the beds, but if anything is missing you might be SOL.
Nice looking bed, missing hardware and unable to contact seller.
We purchased two of these beds in two different colors. They shipped at different dates, but close enough. We received the white one first. My husband assembled it and everything went smoothly until he was on the rubber caps for the bed rails. The caps are very snug and a hanmer or mallet was needed, some were almost too snug. We were happy with the end result though, bed is stury and looks nice. If your purchasinh for little kids, the end of the bed has pointy corners and you might want to consider putting on corner protectors. The second bed we received, the black one, was missing all hardware. We needed the bed asap and because we had the white bed we were able to purchase the hardware at a store, but it was not cheap and not the exact hardware but it worked. It cost more that half of what the actual bed cost. We were able to get all parts but the rails caps. The bed is noisy and the rails.move around. I have attempted contact the manufacturer/seller. The directions books says to call a number for any missing parts. No answer. refund/replace option suggest contact manufacturer and provided a number. Not a working number. Website has a spot for contact us. No response. Website has an email. I emailed a few hours ago. Being generous, theu haven't responded yet but I will be surprised. I would love to come back and update this post when and if they contact me. We love the beds, but if anything is missing you might be SOL.