This is a story with a good ending.
We purchased this console table for an accent wall and it turned out to be a great and lovely addition to our remodeled apartment. We read some of the reviews which mentioned assembly challenges. I found the assembly instructions clear and easy to follow.
My only issue was with the shelf side panel bolts and lock nuts. I ran into a few sets that were not threaded well (not cross threaded) on both sides of the lock nut. I should have checked that all eight sets threaded completely through.
When tightening one side of the bottom shelf, the bolt and lock nut felt tight, but was not completely seated. I then tightened a bit more which resulted in the lock nut rotating, in turn splitting the bottom support bar. It turned out three more sets of bolts would not completely thread with the lock nuts.
I contacted and spoke with their awesome Illinois customer service team as mentioned in the assembly instructions and they could not have been more gracious and supportive. I explained my issue with the bolts not completely treading through the lock nuts and the split support bar.
The customer service team confirmed my product color and within a day shipped out my parts via 3/day mail. They sent me a very supportive email with the shipping information and tracking number.
The parts arrived with eight pairs of bolts and lock nuts already threaded. The nuts/bolts and replacement support bar were very well packaged and the console table is now well constructed and a great fit for our home.
In their email to me, Convenience Concept stated 100 Customer Satisfaction is our main goal. I was very impressed with their customer service and support. And would completely agree that they have met their goal. Its reassuring to experience this again.
Superior Customer Service After the Sale
This is a story with a good ending. We purchased this console table for an accent wall and it turned out to be a great and lovely addition to our remodeled apartment. We read some of the reviews which mentioned assembly challenges. I found the assembly instructions clear and easy to follow. My only issue was with the shelf side panel bolts and lock nuts. I ran into a few sets that were not threaded well (not cross threaded) on both sides of the lock nut. I should have checked that all eight sets threaded completely through. When tightening one side of the bottom shelf, the bolt and lock nut felt tight, but was not completely seated. I then tightened a bit more which resulted in the lock nut rotating, in turn splitting the bottom support bar. It turned out three more sets of bolts would not completely thread with the lock nuts. I contacted and spoke with their awesome Illinois customer service team as mentioned in the assembly instructions and they could not have been more gracious and supportive. I explained my issue with the bolts not completely treading through the lock nuts and the split support bar. The customer service team confirmed my product color and within a day shipped out my parts via 3/day mail. They sent me a very supportive email with the shipping information and tracking number. The parts arrived with eight pairs of bolts and lock nuts already threaded. The nuts/bolts and replacement support bar were very well packaged and the console table is now well constructed and a great fit for our home. In their email to me, Convenience Concept stated 100 Customer Satisfaction is our main goal. I was very impressed with their customer service and support. And would completely agree that they have met their goal. Its reassuring to experience this again.