Customer service wins the day! Pretty good bed too.
Everything was perfect. A few minor cosmetic issues and a small crack but nothing catastrophic. I am good with small issues bc roll with the punches ya know? Until I have to get the slats on. This is a trundle bed so thats 2 beds. Missing slats for trundle. Unfortunately it was the holiday so no one responded until the night of the first. But they responded quickly and got the ball rolling. They checked in several times apologizing and updating me on the replacement status. Slats came in today and Im very pleased.
Assembly was easy. Bed feels sturdy. I absolutely would recommend this.
Customer service wins the day! Pretty good bed too.
Everything was perfect. A few minor cosmetic issues and a small crack but nothing catastrophic. I am good with small issues bc roll with the punches ya know? Until I have to get the slats on. This is a trundle bed so thats 2 beds. Missing slats for trundle. Unfortunately it was the holiday so no one responded until the night of the first. But they responded quickly and got the ball rolling. They checked in several times apologizing and updating me on the replacement status. Slats came in today and Im very pleased. Assembly was easy. Bed feels sturdy. I absolutely would recommend this.