I ordered these same shelves last year and LOVE them and so I wanted a matching set. Unfortunately the unit that came is defective-- I am having the same problem many other reviewers have noted that the screws dont fit the frame properly. I have reached out to the company for service and they suggested I go out and buy new screws to fit at my local hardware store and they would give me a 20% discount. Thats not an acceptable option for me. Replacement parts will take 10-15 working days to arrive from China. Also not a great resolution for a defective unit. If we are able to find a resolution that works for me, I will happily update my review.
Update: April 9, 2022: The seller agreed finally to send me new shelves, however they arrived today and they are also defective, the same issues as the first set that was sent to me. Highly disappointed. Waiting to hear from seller what happens next. Hope at this point just to get a refund.
Update: April 13, 2022: The seller gave me a refund for the shelves. I am still quite disappointed since I wanted a matching unit for the piece I bought last year but dont want to risk asking them to send yet another unit, in fear that that one too will be defective. Alas, will look elsewhere!
Defective- Screws dont fit
I ordered these same shelves last year and LOVE them and so I wanted a matching set. Unfortunately the unit that came is defective-- I am having the same problem many other reviewers have noted that the screws dont fit the frame properly. I have reached out to the company for service and they suggested I go out and buy new screws to fit at my local hardware store and they would give me a 20% discount. Thats not an acceptable option for me. Replacement parts will take 10-15 working days to arrive from China. Also not a great resolution for a defective unit. If we are able to find a resolution that works for me, I will happily update my review. Update: April 9, 2022: The seller agreed finally to send me new shelves, however they arrived today and they are also defective, the same issues as the first set that was sent to me. Highly disappointed. Waiting to hear from seller what happens next. Hope at this point just to get a refund. Update: April 13, 2022: The seller gave me a refund for the shelves. I am still quite disappointed since I wanted a matching unit for the piece I bought last year but dont want to risk asking them to send yet another unit, in fear that that one too will be defective. Alas, will look elsewhere!