I purchased the blue recliner back in July. It arrived promptly and was easy to assemble. Fairly comfortable. Fabric is easily cleaned as well. After a couple months I noticed one of the legs were leaning back. Determined that the piece of wood that the leg was screwed into was breaking away from the frame (a few weeks prior my son had accidentally tipped the chair backwards and I assume the damage may have started there). I emailed the company and after they requested a few pics they offered to send me a new chair. Blue was no longer available so grey worked fine. Also told me not to return the first one due to the cost of shipping. I received the new chair within a few days! Excellent customer service!
And I was able to tinker with the original chair and put in a few flat brackets to repair it. Two chairs for the price of one! Would definitely do business again.
Excellent customer service! Love the chairs
I purchased the blue recliner back in July. It arrived promptly and was easy to assemble. Fairly comfortable. Fabric is easily cleaned as well. After a couple months I noticed one of the legs were leaning back. Determined that the piece of wood that the leg was screwed into was breaking away from the frame (a few weeks prior my son had accidentally tipped the chair backwards and I assume the damage may have started there). I emailed the company and after they requested a few pics they offered to send me a new chair. Blue was no longer available so grey worked fine. Also told me not to return the first one due to the cost of shipping. I received the new chair within a few days! Excellent customer service! And I was able to tinker with the original chair and put in a few flat brackets to repair it. Two chairs for the price of one! Would definitely do business again.