So many issues with this bed. One of the four pillars was a duplicate of another pillar (the pillars were mislabeled.) I contacted the manufacturer. The manufacturer finally sent me the correct pillar (after multiple emails and phone calls) however the pillar was a different color than the rest of the bed (I ordered a gray bed and the replacement pillar was white.) At this point I didnt care, so hubby continued on assembling the bed.
We then realized that two pieces were completely missing- pieces 11 and 14. I reached out to who advised me to contact the manufacturer. I made multiple phone calls and emails to the manufacturer - they never answered the phone or returned any emails.
I reached back out to who agreed to mail me a entire replacement bed. I was to obtain the missing pieces and mail the bed back. Ugh. We finally got the replacement bed, took the two missing pieces and mailed the replacement bed back to .
Can you believe that one of the replacement pieces we took did not fit the bed (the ladder rung)The ladder rung is too big. So the bed is missing a ladder rung. If you look at the picture I uploaded, you can see that we have a small step stool at the bottom of the ladder so kiddo can get off the bed safely. I reached back out to who gave me an credit.
This was a complete disaster and I will never buy anything from this manufacturer again.
If you want a headache, buy this bed
So many issues with this bed. One of the four pillars was a duplicate of another pillar (the pillars were mislabeled.) I contacted the manufacturer. The manufacturer finally sent me the correct pillar (after multiple emails and phone calls) however the pillar was a different color than the rest of the bed (I ordered a gray bed and the replacement pillar was white.) At this point I didnt care, so hubby continued on assembling the bed. We then realized that two pieces were completely missing- pieces 11 and 14. I reached out to who advised me to contact the manufacturer. I made multiple phone calls and emails to the manufacturer - they never answered the phone or returned any emails. I reached back out to who agreed to mail me a entire replacement bed. I was to obtain the missing pieces and mail the bed back. Ugh. We finally got the replacement bed, took the two missing pieces and mailed the replacement bed back to . Can you believe that one of the replacement pieces we took did not fit the bed (the ladder rung)The ladder rung is too big. So the bed is missing a ladder rung. If you look at the picture I uploaded, you can see that we have a small step stool at the bottom of the ladder so kiddo can get off the bed safely. I reached back out to who gave me an credit. This was a complete disaster and I will never buy anything from this manufacturer again.