I received order on 12/22. Originally I was told I should receive bed by12/17. After opening box to assemble we realize there was missing tools that we needed inorder to assemble bed. I reached out the the company furniture to informed them we needed these tools as they where not in the box. Hours later I received a conformation email saying tools were shipped out and should receive between 7-14 days. Today marks 14days and have yet received anything nor tools or an email update. This was supposed to be Christmas surprise for my kids and for the past 2 weeks picture above is what theyve had to look at.
Product incomplete
I received order on 12/22. Originally I was told I should receive bed by12/17. After opening box to assemble we realize there was missing tools that we needed inorder to assemble bed. I reached out the the company furniture to informed them we needed these tools as they where not in the box. Hours later I received a conformation email saying tools were shipped out and should receive between 7-14 days. Today marks 14days and have yet received anything nor tools or an email update. This was supposed to be Christmas surprise for my kids and for the past 2 weeks picture above is what theyve had to look at.