I am an Prime member and this time I had to pay to ship. I understand that was because this was from a 3rd party so I paid it. The problem is the hardware doesnt fit the poles. The round caps that go on both ends of the poles are to small so they fall out. This means my floors will be scuffed and more importantly my grandkids can remove the caps and then cut themselves on the metal poles. I called and I am being told I have to deal with the 3rd party on this even though they sold it to me. I work in customer service and I would never have my customer deal with 3rd party. I would handle the situation and deal with 3rd party myself. I am not happy one bit and I have been an customer for over 10 years.
The hardware doesnt fit the poles
I am an Prime member and this time I had to pay to ship. I understand that was because this was from a 3rd party so I paid it. The problem is the hardware doesnt fit the poles. The round caps that go on both ends of the poles are to small so they fall out. This means my floors will be scuffed and more importantly my grandkids can remove the caps and then cut themselves on the metal poles. I called and I am being told I have to deal with the 3rd party on this even though they sold it to me. I work in customer service and I would never have my customer deal with 3rd party. I would handle the situation and deal with 3rd party myself. I am not happy one bit and I have been an customer for over 10 years.