Big Problem with the gas lifts, I tried to get them replaced and I got this answer from Dorel Home Products
I spoke with my shipping coordinator and the replacement gas lifts will behave the exact same way as the ones you have. These parts are made to be strong and hard to close so that they do not fall on anyone inside. Try to fully assemble the bed before closing the lifts. You will not get hurt as these lifts do not spring up if you dont close them fully. Try this and let me know as if you wait for the replacements and they are the same then you most likely will not be able to return your item any longer with .
The key to this purchase and it did not operate. Arrived inoperable. Could have found less expensive manual lift/up bed if thats what wed wanted.
Unfortunately, the gas lifts are impossible to close the gas lifts are on back order and Im stuck with faulty parts
defective
Big Problem with the gas lifts, I tried to get them replaced and I got this answer from Dorel Home Products I spoke with my shipping coordinator and the replacement gas lifts will behave the exact same way as the ones you have. These parts are made to be strong and hard to close so that they do not fall on anyone inside. Try to fully assemble the bed before closing the lifts. You will not get hurt as these lifts do not spring up if you dont close them fully. Try this and let me know as if you wait for the replacements and they are the same then you most likely will not be able to return your item any longer with . The key to this purchase and it did not operate. Arrived inoperable. Could have found less expensive manual lift/up bed if thats what wed wanted. Unfortunately, the gas lifts are impossible to close the gas lifts are on back order and Im stuck with faulty parts