The boxes all arrived together. Assembly was pretty straightforward, took about an hour in total. The cushions are not too firm but not too soft. The chaise cushion (the long one) strangely feels noticeably higher quality compared to the ottoman or the other two cushions. When mine arrived, some of the cushions were noticeably wrinkled even after decompressing for a couple of days. The customer service was very helpful and even offered to send replacements, which they promptly did. The new ones unfortunately came in with the same condition, but they gave me a small reimbursement as a further apology. A month later the wrinkles (which are all superficial only) have mostly disappeared on their own, but not completely.
I have a few small gripes. The material, while sufficient, could be a lot more comfortable. Its linen, but definitely not the worst Ive seen. The cushions, as mentioned, do not all feel the same. Both the original chaise as well as the replacement felt different to me compared to all other cushions, if slightly. I kind of wish they all felt like the chaise did. The felt pads on the bottom of the feet regularly came off when moving the furniture (mostly the ottoman). I fixed this with super glue but I kind of wish the original adhesive was better. And of course there was the issue of wrinkling mentioned previously.
Overall this set works great for the money, and is probably the best I could have done for a small apartment with limited space around the entrance. I use it daily, and would recommend it to anyone with similar needs.
Excellent value
The boxes all arrived together. Assembly was pretty straightforward, took about an hour in total. The cushions are not too firm but not too soft. The chaise cushion (the long one) strangely feels noticeably higher quality compared to the ottoman or the other two cushions. When mine arrived, some of the cushions were noticeably wrinkled even after decompressing for a couple of days. The customer service was very helpful and even offered to send replacements, which they promptly did. The new ones unfortunately came in with the same condition, but they gave me a small reimbursement as a further apology. A month later the wrinkles (which are all superficial only) have mostly disappeared on their own, but not completely. I have a few small gripes. The material, while sufficient, could be a lot more comfortable. Its linen, but definitely not the worst Ive seen. The cushions, as mentioned, do not all feel the same. Both the original chaise as well as the replacement felt different to me compared to all other cushions, if slightly. I kind of wish they all felt like the chaise did. The felt pads on the bottom of the feet regularly came off when moving the furniture (mostly the ottoman). I fixed this with super glue but I kind of wish the original adhesive was better. And of course there was the issue of wrinkling mentioned previously. Overall this set works great for the money, and is probably the best I could have done for a small apartment with limited space around the entrance. I use it daily, and would recommend it to anyone with similar needs.