Great bed. Powell and Linon customer service representative was capable and committed to helping the customer. Unfortunately shipping was a major pain. I will never buy anything from the CYMAX drop ship company again. The bed was exactly what we wanted so, despite the hassle, we bought an identical bed through CETA. This comes in 2 cartons, oversized and heavy. The delivery people grumble the whole time they drop it off. Make sure you have 2 different cartons. You need at least 2 people to put it together. The process is not complex, just heavy. But after all of the trouble, you have very sturdy loft bed that will last generations
Great Bed. SHIPPING is a problem
Great bed. Powell and Linon customer service representative was capable and committed to helping the customer. Unfortunately shipping was a major pain. I will never buy anything from the CYMAX drop ship company again. The bed was exactly what we wanted so, despite the hassle, we bought an identical bed through CETA. This comes in 2 cartons, oversized and heavy. The delivery people grumble the whole time they drop it off. Make sure you have 2 different cartons. You need at least 2 people to put it together. The process is not complex, just heavy. But after all of the trouble, you have very sturdy loft bed that will last generations