Overall, Im happy with the look of it, but there were some issues. One of the side panels couldnt connect to the footboard because the holes pegs did not align. I contacted support through their website and in order to get a replacement part, they would have to go through a investigation in order for me to be approved to get it, and overall it would take a minimum of a few weeks to get it if I was approved. I had no other bed in the meantime so that didnt work for me, and Im a small woman therefore returning the whole bed entirely would have been impossible. I had to have a relative create new holes and rig it to stay together. There were also quite a few scratches and nics in the wood upon opening the box. For over 500, Im pretty disappointed. So while I love the look of it, if I could go back, I wouldnt have bought it.
Its okay but lots of issues
Overall, Im happy with the look of it, but there were some issues. One of the side panels couldnt connect to the footboard because the holes pegs did not align. I contacted support through their website and in order to get a replacement part, they would have to go through a investigation in order for me to be approved to get it, and overall it would take a minimum of a few weeks to get it if I was approved. I had no other bed in the meantime so that didnt work for me, and Im a small woman therefore returning the whole bed entirely would have been impossible. I had to have a relative create new holes and rig it to stay together. There were also quite a few scratches and nics in the wood upon opening the box. For over 500, Im pretty disappointed. So while I love the look of it, if I could go back, I wouldnt have bought it.