This couch ships in THREE packages. It says so right on the description page for the couch. So when I received only 1 package, and the order was marked as delivered - I panicked. I was only shipped 1 of the 3 packages. 1/3 of a couch. I waited about a week for the other two packages to arrive, but they never did. customer service was of no help - I had to reach out to the seller. After about a week of back and forth between the seller and I, trying to figure out which package of the 3 I had received, and which I still needed - I was offered two options: 1. keep the 1/3 of the couch I had received and accept a PARTIAL refund for the parts I didnt. This was no good. I cant do anything with 1/3 of a couch. or 2. they would re-ship the missing 2/3 of the couch.
I went with option 2 - and even though the delivery was a day later than I was originally told, they arrived. SO BE WARY. I know deliveries are a hot mess right now - but just know. This comes in 3 packages and youre going to want all 3 if you want to get what you paid for!
Now, shipping nightmare aside, the couch is incredibly easy to assemble. Im talking less than 10 minutes with a helper. Even by yourself, 15 minutes, tops. It may seem like some pieces dont fit right, but a little wiggling usually gets them into place. And again, like others are saying - there are parts hidden that you will need to find. The legs for the large storage ottoman are INSIDE of the ottoman itself. And the legs/washers/knobs were underneath the couch section from Box A. Its all there - just look around a bit.
The couch is comfortable and the color is exactly as advertised. The quality and size of the couch are pretty great for the price. Hopefully I dont come to regret those words in the coming months. If it werent for the shipping disaster, it would be a 5 star product for me. Even though the customer service was great, and they were very willing to make it right for me, not having anywhere to sit for 3 weeks after moving lost them 1 star.
A rollercoaster of emotions
This couch ships in THREE packages. It says so right on the description page for the couch. So when I received only 1 package, and the order was marked as delivered - I panicked. I was only shipped 1 of the 3 packages. 1/3 of a couch. I waited about a week for the other two packages to arrive, but they never did. customer service was of no help - I had to reach out to the seller. After about a week of back and forth between the seller and I, trying to figure out which package of the 3 I had received, and which I still needed - I was offered two options: 1. keep the 1/3 of the couch I had received and accept a PARTIAL refund for the parts I didnt. This was no good. I cant do anything with 1/3 of a couch. or 2. they would re-ship the missing 2/3 of the couch. I went with option 2 - and even though the delivery was a day later than I was originally told, they arrived. SO BE WARY. I know deliveries are a hot mess right now - but just know. This comes in 3 packages and youre going to want all 3 if you want to get what you paid for! Now, shipping nightmare aside, the couch is incredibly easy to assemble. Im talking less than 10 minutes with a helper. Even by yourself, 15 minutes, tops. It may seem like some pieces dont fit right, but a little wiggling usually gets them into place. And again, like others are saying - there are parts hidden that you will need to find. The legs for the large storage ottoman are INSIDE of the ottoman itself. And the legs/washers/knobs were underneath the couch section from Box A. Its all there - just look around a bit. The couch is comfortable and the color is exactly as advertised. The quality and size of the couch are pretty great for the price. Hopefully I dont come to regret those words in the coming months. If it werent for the shipping disaster, it would be a 5 star product for me. Even though the customer service was great, and they were very willing to make it right for me, not having anywhere to sit for 3 weeks after moving lost them 1 star.