(7/3/2021 Update)
It took the seller a while to get replacement parts to me. They went above and beyond to make things right.
They not only refund me some money, they also sent me a whole new bed.
So I changed the review to 4 stars.
(Original Review)
The bunk bed trundle bed arrived ahead of schedule. It was okay to assemble until we got to the trundle bed. We ran into a problem with the unique nut and bolt pieces that go into the frame of the trundle bed to keep the mattress in place. We had a really hard time getting the nuts screwed on to the bolts. In fact two of the bolts broke right off.
We contacted the sellers asking they send us replacement nuts and bolts.
Their solution was that we should go buy the nut and bolts ourselves.
That is not possible because it is a very unique design that you cant just pick up in a hardware store.
We were very disappointed.
Good and Bad
(7/3/2021 Update) It took the seller a while to get replacement parts to me. They went above and beyond to make things right. They not only refund me some money, they also sent me a whole new bed. So I changed the review to 4 stars. (Original Review) The bunk bed trundle bed arrived ahead of schedule. It was okay to assemble until we got to the trundle bed. We ran into a problem with the unique nut and bolt pieces that go into the frame of the trundle bed to keep the mattress in place. We had a really hard time getting the nuts screwed on to the bolts. In fact two of the bolts broke right off. We contacted the sellers asking they send us replacement nuts and bolts. Their solution was that we should go buy the nut and bolts ourselves. That is not possible because it is a very unique design that you cant just pick up in a hardware store. We were very disappointed.