Nice Bar Stools, Happy with the purchase so far. Everyone loves being able to sit at the kitchen counter.
They are pretty easy to put together / takes about 15 minutes. I think they look nice and fit our décor well. They are comfortable and sturdy enough for the average person. I am 230 lbs and they are sturdy enough for me but I wouldnt recommend anyone over 250 lbs to sit on it.
I ended up cutting 2 inches off the legs because of the counter height. I figured that I would have to do that when i bought them. I didnt want to buy the 24 inch, that would be too short. The stools are 27 inch height now, that is perfect.
I did have an issue with one of the stools / One of the legs was drilled wrong so the foot rest pieces did not line up properly. I called the Jones Customer Service phone number that was with the Instructions, they answered immediately, and I was VERY PLEASED with the level of customer service. Extremely helpful and responsive! The gentleman asked me to email a Picture of the stool, showing the problem, as well as a copy of my Order and Order Number. No problem. I did this, he responded very quickly and approved my request right away. I asked for a new leg only, but he said they could only replace the entire stool / they dont have separate parts. He said that I did not have to return the defective stool, which I really appreciated. Received the replacement in 3 days. ALL GOOD!
P.S. I am pretty handy so I was able to use my Router to make new slots in the defective leg and repair it. So we got a free stool. that perfect for me
Nice Bar Stool / Great Customer Service
Nice Bar Stools, Happy with the purchase so far. Everyone loves being able to sit at the kitchen counter. They are pretty easy to put together / takes about 15 minutes. I think they look nice and fit our décor well. They are comfortable and sturdy enough for the average person. I am 230 lbs and they are sturdy enough for me but I wouldnt recommend anyone over 250 lbs to sit on it. I ended up cutting 2 inches off the legs because of the counter height. I figured that I would have to do that when i bought them. I didnt want to buy the 24 inch, that would be too short. The stools are 27 inch height now, that is perfect. I did have an issue with one of the stools / One of the legs was drilled wrong so the foot rest pieces did not line up properly. I called the Jones Customer Service phone number that was with the Instructions, they answered immediately, and I was VERY PLEASED with the level of customer service. Extremely helpful and responsive! The gentleman asked me to email a Picture of the stool, showing the problem, as well as a copy of my Order and Order Number. No problem. I did this, he responded very quickly and approved my request right away. I asked for a new leg only, but he said they could only replace the entire stool / they dont have separate parts. He said that I did not have to return the defective stool, which I really appreciated. Received the replacement in 3 days. ALL GOOD! P.S. I am pretty handy so I was able to use my Router to make new slots in the defective leg and repair it. So we got a free stool. that perfect for me