UPDATE: So the company contacted me out of the blue and offered to ship the connector and a complimentary gift as an apology. That was a definite surprise, that is customer service! I didnt even have to call them they contacted me first! Thank you very much !
First off this is a beautiful sectional, so soft to the touch! It looks so elegant! Sits a little low but not too low. The back rest is just high enough to give support. I have it at three stars because of two things, first it is pretty firm and bouncy. I wish it had more stuffing and was more plush. Second (and I read this in another review but thought it was just a fluke) the chaise side of the couch DID NOT come with a connector! The sofa side has the installed hardware but the chaise has nothing so you cant connect the two sections together! (See second picture) The sectional just slides apart all the time, very nerve wracking. Overall nice sectional just had hoped for more comfort but the style and feel almost make up for that. FYI The couch came with two brown velvet pillows and one gray velvet pillow. I added my own pink pillows. Also, the sectional squeaks a bit.
Firm yet Beautiful!
UPDATE: So the company contacted me out of the blue and offered to ship the connector and a complimentary gift as an apology. That was a definite surprise, that is customer service! I didnt even have to call them they contacted me first! Thank you very much ! First off this is a beautiful sectional, so soft to the touch! It looks so elegant! Sits a little low but not too low. The back rest is just high enough to give support. I have it at three stars because of two things, first it is pretty firm and bouncy. I wish it had more stuffing and was more plush. Second (and I read this in another review but thought it was just a fluke) the chaise side of the couch DID NOT come with a connector! The sofa side has the installed hardware but the chaise has nothing so you cant connect the two sections together! (See second picture) The sectional just slides apart all the time, very nerve wracking. Overall nice sectional just had hoped for more comfort but the style and feel almost make up for that. FYI The couch came with two brown velvet pillows and one gray velvet pillow. I added my own pink pillows. Also, the sectional squeaks a bit.