Based on 300 Reviews

Average

4.5

(300 Reviews)
5 Star
196
4 Star
71
3 Star
23
2 Star
8
1 Star
2
  • user2

    Buyer beware. Terrible customer service.

    Ive had this bed for about two years now. The bed is sturdy and doesnt make a ton of noise but it is and a ton of individual pieces so some noise is to be expected. The problem Im having is the company that manufactures the bed. I moved recently and lost some plastic pieces in the move. The plastic prevents from rubbing , therefor the bed makes a ton of noise because these pieces are missing. I mean I can roll over just slightly and I can hear the bed crack and clang. It is extremely loud and my neighbor has complained. Ive contacted the manufacturer directly because does not offer support. The manufacturer says that they are not currently making those pieces, but they still sell the same model of bed. I asked when they will be making the pieces and they said four months from now. Not sure why they arent making them now or why they dont have pieces back stocked, but this has been SUPER annoying.