So I encountered alignment issues during assembly. I was SO impressed with the Customer Service. They had me send pictures / talked to me about possible issue resolution based on pictures / sent me replacement pieces promptly. I successfully completed assembly and, with help (this is a STURDY - HEAVY) piece to lift into the arms, now have my BEAUTIFUL futon in place! NOTE: I bought the futon with the mattress and that is the beautiful blue mattress fluffing in front of the futon.
AMAZING CUSTOMER SERVICE
So I encountered alignment issues during assembly. I was SO impressed with the Customer Service. They had me send pictures / talked to me about possible issue resolution based on pictures / sent me replacement pieces promptly. I successfully completed assembly and, with help (this is a STURDY - HEAVY) piece to lift into the arms, now have my BEAUTIFUL futon in place! NOTE: I bought the futon with the mattress and that is the beautiful blue mattress fluffing in front of the futon.