When I bought this product, it was unrated. I dont like to write bad reviews, but this has been such an ordeal that I wish someone else had written a review so I would have known to steer clear.
It arrived in 4 boxes. For the most part, the bed frame was okay, and not overly difficult to assemble. There were a few mislabled instructions, but I was able to figure it all out. The desk was okay, but I overtightened a screw which ended up cracking the desk top, and a wheel arrived broken. The chest was short on one type of bracket with one extra of the other bracket, and the bookshelf arrived with no instructions.
I emailed customer service, and they were quick to respond and send out replacements. I am grateful for this, and its why I gave the product 2 stars instead of 1. However, instead of just sending the parts I needed, they sent the entire desk and chest again. I now have most of the pieces for those items and they are completely useless and taking up space. Also, the second chest arrived with the same parts mixup as the first, so Id say theyre probably all going out with the same issue.
So I finally have it all together, and Id say the quality is just okay. My daughter is about to be 5 and I really cant see her using this bed past her early teens. All in all, I wish Id gone with something a little sturdier.That was a problem!!
Save yourself the headache.
When I bought this product, it was unrated. I dont like to write bad reviews, but this has been such an ordeal that I wish someone else had written a review so I would have known to steer clear. It arrived in 4 boxes. For the most part, the bed frame was okay, and not overly difficult to assemble. There were a few mislabled instructions, but I was able to figure it all out. The desk was okay, but I overtightened a screw which ended up cracking the desk top, and a wheel arrived broken. The chest was short on one type of bracket with one extra of the other bracket, and the bookshelf arrived with no instructions. I emailed customer service, and they were quick to respond and send out replacements. I am grateful for this, and its why I gave the product 2 stars instead of 1. However, instead of just sending the parts I needed, they sent the entire desk and chest again. I now have most of the pieces for those items and they are completely useless and taking up space. Also, the second chest arrived with the same parts mixup as the first, so Id say theyre probably all going out with the same issue. So I finally have it all together, and Id say the quality is just okay. My daughter is about to be 5 and I really cant see her using this bed past her early teens. All in all, I wish Id gone with something a little sturdier.That was a problem!!