Two brackets were missing from the package however the instruction manual stated to email the vendor for any missing parts. I sent an email on a Saturday and received a response the same day from customer service. They were able to resolve the issue and kept in communication with delivery information for the replacement. Overall the bed is good quality material, easy to assemble, and the customer service was exceptional. Very satisfied with this purchase.
Great product and customer service
Two brackets were missing from the package however the instruction manual stated to email the vendor for any missing parts. I sent an email on a Saturday and received a response the same day from customer service. They were able to resolve the issue and kept in communication with delivery information for the replacement. Overall the bed is good quality material, easy to assemble, and the customer service was exceptional. Very satisfied with this purchase.