Predrilled holes did not match up making for an extra long assembly
Edited Oct 10,2020: after calling customer service they sent me a new trampoline mat. I very much appreciated the response.
EDITED Sept 15,2020: So with less than 2 weeks of use we are noticing some breakage in the center mat of the trampoline. Im currently trying to contact customer service but this is disappointing. My heaviest child is only 95 pounds and this is certainly not what i would expect from such an expensive product.
ORIGINAL POST: So the kids begged for a trampoline but our yard is not large enough for a 12ft one and this was the only 10 ft one we could find that shipped to Hawaii so we bought it. After waiting almost 2 weeks to arrive we started putting it together.. well right as we were about to put the safety net on we realized that the predrilled holes to put the net up-did not align. The Tee was welded on the wrong way. My husband had to spend quite some time drilling the holes so we could put the poles up. Yes we could have returned but by then the kids were so excitrd. Thst being said its up its a great size and one of the higher capacity models for 10 ft out there.
Predrilled holes did not match up making for an extra long assembly
Edited Oct 10,2020: after calling customer service they sent me a new trampoline mat. I very much appreciated the response. EDITED Sept 15,2020: So with less than 2 weeks of use we are noticing some breakage in the center mat of the trampoline. Im currently trying to contact customer service but this is disappointing. My heaviest child is only 95 pounds and this is certainly not what i would expect from such an expensive product. ORIGINAL POST: So the kids begged for a trampoline but our yard is not large enough for a 12ft one and this was the only 10 ft one we could find that shipped to Hawaii so we bought it. After waiting almost 2 weeks to arrive we started putting it together.. well right as we were about to put the safety net on we realized that the predrilled holes to put the net up-did not align. The Tee was welded on the wrong way. My husband had to spend quite some time drilling the holes so we could put the poles up. Yes we could have returned but by then the kids were so excitrd. Thst being said its up its a great size and one of the higher capacity models for 10 ft out there.