Kids love it and built to last, some issues with delivery and instructions
Our kids are having a blast with this trampoline and the build quality gives me confidence that this product will last many years. That said, our package arrived with a hole in the side of the box and without the bag of hardware needed for assembly of the safety net. Im guessing the hardware bag fell out of the hole during transit. I recommend the manufacturer start taping the hardware bag to one of the structural components of the trampoline to prevent this from happening in the future. The manufacturer was able to replace our missing hardware in a timely fashion.
My single biggest gripe about this product is the assembly instructions for the safety net. Steps 1 and 2 say to assemble and install all of the net support tubes onto the frame of the trampoline. Then step 3 instructs, Ensure that the entrance is located between two trampoline support legs, then place the safety net pole cover into the installed tubes. Starting from the entrance, go left in a clockwise direction from tube to the net. This is physically impossible. The safety net cannot stretch far enough to get the pole covers over the top of the support tubes. The only way to assemble the safety net is to start with the support tubes detached from the trampoline frame, then one at a time slide a single tube into a pole cover and attach the tube to the frame. Strongly recommended that the manufacturer revise their net installation instructions.
One other word of caution, make sure you are using the included tool directly on the springs and not on the metal eyelets on the trampoline mat. While this is clearly illustrated in a graphic, the instructions state Use the specially enclosed tool to pull together the springs and the mat and attach the hooks to the frame. The instructions should state that the tool should be used to stretch the spring itself, not to pull the eyelet to get the needed tension for the spring to attach. When I made this mistake one of the metal eyelets deformed under the strain and pulled out of the mat. I was able to reshape and reattach the eyelet using a pair of pliers.
Kids love it and built to last, some issues with delivery and instructions
Our kids are having a blast with this trampoline and the build quality gives me confidence that this product will last many years. That said, our package arrived with a hole in the side of the box and without the bag of hardware needed for assembly of the safety net. Im guessing the hardware bag fell out of the hole during transit. I recommend the manufacturer start taping the hardware bag to one of the structural components of the trampoline to prevent this from happening in the future. The manufacturer was able to replace our missing hardware in a timely fashion. My single biggest gripe about this product is the assembly instructions for the safety net. Steps 1 and 2 say to assemble and install all of the net support tubes onto the frame of the trampoline. Then step 3 instructs, Ensure that the entrance is located between two trampoline support legs, then place the safety net pole cover into the installed tubes. Starting from the entrance, go left in a clockwise direction from tube to the net. This is physically impossible. The safety net cannot stretch far enough to get the pole covers over the top of the support tubes. The only way to assemble the safety net is to start with the support tubes detached from the trampoline frame, then one at a time slide a single tube into a pole cover and attach the tube to the frame. Strongly recommended that the manufacturer revise their net installation instructions. One other word of caution, make sure you are using the included tool directly on the springs and not on the metal eyelets on the trampoline mat. While this is clearly illustrated in a graphic, the instructions state Use the specially enclosed tool to pull together the springs and the mat and attach the hooks to the frame. The instructions should state that the tool should be used to stretch the spring itself, not to pull the eyelet to get the needed tension for the spring to attach. When I made this mistake one of the metal eyelets deformed under the strain and pulled out of the mat. I was able to reshape and reattach the eyelet using a pair of pliers.