I love this sofa bed, and I am so embarrassed about how long it took me to assemble it because of my own obliviousness before even starting the process. Their customer support was fantastic. I hadnt read the parts list carefully enough, so thought I was missing a crucial pair of brackets. (I misread the list as two separately labelled pairs of brackets; there were two individual brackets shrink/wrapped together but since I could only see one label, I assumed it must be a matching pair and that I needed a second set.) I contacted customer support and asked for the missing pair of brackets. They sent me the single one I needed, but I still didnt realize my mistake and repeated my request. They sent me a complete bracket set. Both replacements (which I turned out not to need and I am so sorry for pestering them) arrived within about a week of contacting them through .
Once I got started on the actual assembly (after some abject rolling around in humiliation about my unnecessary self/delay and excess bracket acquisition), everything went great. All the holes are nicely pre/drilled and perfectly aligned, no extra tools were needed, and I put the whole thing together by myself in one afternoon. My only significant complication was initially over/tightening the rear/side panel connections so I couldnt get the front panel in, but all the parts were very forgiving about being loosened and retightened.
And now this sofa bed is the comfortable, sturdy, and rather spiffy centerpiece of our house. I dont know whether the /look fabric would stand up to clawy cats, but it has a very nice texture and appearance. The back panel is completely upholstered, so it would be fine in the middle of a room after removing the usual consumer tags. The padding isnt very thick, but Im happy with it. The slats and hinges dont creak, the feet have little smooth plastic pads that make the whole thing very easy to move around, and we have to keep shooing the kids off it at bedtime to go sleep in their regular beds.
My one quibble is with mattress alignment there isnt much of a lip on the front panel, so our 6 memory foam mattress tends to keep sliding forward; perhaps a thinner one would be less mobile, but otoh the black metal brackets are still distractingly visible against the light tan fabric at the back corners unless screened by pillows which then tend to creep down and push the mattress forward. I may try putting a yoga mat between the mattress and the wood slats to improve friction.
But on the whole, I have no regrets about this purchase. Except for the bit about me mistakenly demanding extra brackets. Absolutely recommend!
Easy to assemble, great customer support
I love this sofa bed, and I am so embarrassed about how long it took me to assemble it because of my own obliviousness before even starting the process. Their customer support was fantastic. I hadnt read the parts list carefully enough, so thought I was missing a crucial pair of brackets. (I misread the list as two separately labelled pairs of brackets; there were two individual brackets shrink/wrapped together but since I could only see one label, I assumed it must be a matching pair and that I needed a second set.) I contacted customer support and asked for the missing pair of brackets. They sent me the single one I needed, but I still didnt realize my mistake and repeated my request. They sent me a complete bracket set. Both replacements (which I turned out not to need and I am so sorry for pestering them) arrived within about a week of contacting them through . Once I got started on the actual assembly (after some abject rolling around in humiliation about my unnecessary self/delay and excess bracket acquisition), everything went great. All the holes are nicely pre/drilled and perfectly aligned, no extra tools were needed, and I put the whole thing together by myself in one afternoon. My only significant complication was initially over/tightening the rear/side panel connections so I couldnt get the front panel in, but all the parts were very forgiving about being loosened and retightened. And now this sofa bed is the comfortable, sturdy, and rather spiffy centerpiece of our house. I dont know whether the /look fabric would stand up to clawy cats, but it has a very nice texture and appearance. The back panel is completely upholstered, so it would be fine in the middle of a room after removing the usual consumer tags. The padding isnt very thick, but Im happy with it. The slats and hinges dont creak, the feet have little smooth plastic pads that make the whole thing very easy to move around, and we have to keep shooing the kids off it at bedtime to go sleep in their regular beds. My one quibble is with mattress alignment there isnt much of a lip on the front panel, so our 6 memory foam mattress tends to keep sliding forward; perhaps a thinner one would be less mobile, but otoh the black metal brackets are still distractingly visible against the light tan fabric at the back corners unless screened by pillows which then tend to creep down and push the mattress forward. I may try putting a yoga mat between the mattress and the wood slats to improve friction. But on the whole, I have no regrets about this purchase. Except for the bit about me mistakenly demanding extra brackets. Absolutely recommend!