The bed is great as most other reviewers wrote. My son loves it and everyone gives me a praise. It did come with some defective parts like many other reviewers wrote. One of the under support rails was bent and did not fit into the grooves no problem, I just took a couple of plyers to bend it back until it finally fit.
The second issue was a broken end cap. It looks like a cheap plastic part and feels very fragile. I contacted the company and asked to send me a replacement part. It has been three months and still no replacement. I dont know why it is so hard for them to pick it out of their part bin and mail it to me. I will update my review once I receive the replacement part.
Update on 5/15/2021
I finally received the replacement part but it took them seven months and I had to send email reminders every month to check on the status. They must have just one person working at the customer service and quality assurance departments. It is unfortunately for a company who otherwise produces great products.
For those who received broken parts like I did, you can contact the company website and you will probably receive the part eventually, but you would have to be very patient and expect a long waiting time before they resolve the issue.
Two issues
The bed is great as most other reviewers wrote. My son loves it and everyone gives me a praise. It did come with some defective parts like many other reviewers wrote. One of the under support rails was bent and did not fit into the grooves no problem, I just took a couple of plyers to bend it back until it finally fit. The second issue was a broken end cap. It looks like a cheap plastic part and feels very fragile. I contacted the company and asked to send me a replacement part. It has been three months and still no replacement. I dont know why it is so hard for them to pick it out of their part bin and mail it to me. I will update my review once I receive the replacement part. Update on 5/15/2021 I finally received the replacement part but it took them seven months and I had to send email reminders every month to check on the status. They must have just one person working at the customer service and quality assurance departments. It is unfortunately for a company who otherwise produces great products. For those who received broken parts like I did, you can contact the company website and you will probably receive the part eventually, but you would have to be very patient and expect a long waiting time before they resolve the issue.