Great quality! I bought two lofts with stairs for my 4 and 5 year olds. The stairs were late due to COVID manufacturing delays and the spring power outages in TX so they sent me the ladders first and sent the stairs later. They were extremely responsive during the delays. When I attempted to assemble the beds and stairs after moving I discovered some pieces were missing; didnt realize they were in the ladder boxes (at the bottom back of my storage unit.) Their staff responded multiple times via email on a Saturday to help resolve my self/created issue. HIGHLY RECOMMEND. Their customer service cant be beat! Kids love their new beds. Two months in we havent had any issues with quality. Assembly is best with two people; bed is simple its the stairs that take the most time.
Excellent quality, Exceptional service
Great quality! I bought two lofts with stairs for my 4 and 5 year olds. The stairs were late due to COVID manufacturing delays and the spring power outages in TX so they sent me the ladders first and sent the stairs later. They were extremely responsive during the delays. When I attempted to assemble the beds and stairs after moving I discovered some pieces were missing; didnt realize they were in the ladder boxes (at the bottom back of my storage unit.) Their staff responded multiple times via email on a Saturday to help resolve my self/created issue. HIGHLY RECOMMEND. Their customer service cant be beat! Kids love their new beds. Two months in we havent had any issues with quality. Assembly is best with two people; bed is simple its the stairs that take the most time.