First off, I love this bed set. It looks great, is study and safe. My daughters love it and it has opened up their room with more floor space. The color is great and looks fantastic in tier room.
Now, for the bad. The bed is showed in 2 boxes, not a big deal until you realize that they do not mention this anywhere and they showed up on 2 separate days. Started to work on the first box, wondering how they crammed 2 beds into this one box. Only later did we discover we were missing hardware and parts.
The instructions were horrible. Leaving out steps, not specific on which way a part should be attached(or turned). The step for connecting the 2 needs, completely left out.
I worked EOD in the military.I love good instructions, these were not them.
The parts do fit great together, secure beyond belief. That being said, make sure the parts match what you feel is the correct direction as taking it apart is its own level of frustration.
Overall I love the beds. The instructions are simply a failing in the engineers planning. Thank you for the excellent customer service
Great beds. Horrible instructions.
First off, I love this bed set. It looks great, is study and safe. My daughters love it and it has opened up their room with more floor space. The color is great and looks fantastic in tier room. Now, for the bad. The bed is showed in 2 boxes, not a big deal until you realize that they do not mention this anywhere and they showed up on 2 separate days. Started to work on the first box, wondering how they crammed 2 beds into this one box. Only later did we discover we were missing hardware and parts. The instructions were horrible. Leaving out steps, not specific on which way a part should be attached(or turned). The step for connecting the 2 needs, completely left out. I worked EOD in the military.I love good instructions, these were not them. The parts do fit great together, secure beyond belief. That being said, make sure the parts match what you feel is the correct direction as taking it apart is its own level of frustration. Overall I love the beds. The instructions are simply a failing in the engineers planning. Thank you for the excellent customer service