Took me days of looking to find a chair I thought I would like at a reasonable price. My old second hand chair was killing my back and legs. Got this one and after putting it together and sitting it was soooooo nice and comfortable. I love that you can tilt the chair back a little and lock it in place easily. Only problem was the wheels didnt work correctly and I had to fight the chair to get it to move. I thought oh great here we go, Im going to have to send this back after a big fight over it, I couldnt have been more wrong. I sent the seller a message and the next day got a reply from a lady named Rachel. She asked me to remove the wheels and put them back in to see if that made a difference, sadly it didnt. She immediately said no problem we will send you another set. They arrived today and move smoothly and I am one happy camper. Nice to have a company respond quickly and resolve the issue. AAAA I know where Im getting my next chair and probably soon since my wife wants one now.
Great customer service!
Took me days of looking to find a chair I thought I would like at a reasonable price. My old second hand chair was killing my back and legs. Got this one and after putting it together and sitting it was soooooo nice and comfortable. I love that you can tilt the chair back a little and lock it in place easily. Only problem was the wheels didnt work correctly and I had to fight the chair to get it to move. I thought oh great here we go, Im going to have to send this back after a big fight over it, I couldnt have been more wrong. I sent the seller a message and the next day got a reply from a lady named Rachel. She asked me to remove the wheels and put them back in to see if that made a difference, sadly it didnt. She immediately said no problem we will send you another set. They arrived today and move smoothly and I am one happy camper. Nice to have a company respond quickly and resolve the issue. AAAA I know where Im getting my next chair and probably soon since my wife wants one now.