We ordered this item as a surprise gift for my sister. It was delivered a couple of weeks ago but we didn’t open it until a few days ago. It was coming along pretty well until we reached the last set of steps to build the drawer. Unfortunately, we were missing piece 14 and I decided to reach the seller. The seller responded so quickly and sent me a nee tracking number. It arrived today. They sent us the whole piece of furniture, not just the one piece we were missing. They just responded and stated that the warehouse doesn’t make that part separately so they’d rather get me a whole new one to make me happy. Never encountered such great and efficient customer service! And the storage cabinet is amazing, strong and pretty.
Amazing product and customer service
We ordered this item as a surprise gift for my sister. It was delivered a couple of weeks ago but we didn’t open it until a few days ago. It was coming along pretty well until we reached the last set of steps to build the drawer. Unfortunately, we were missing piece 14 and I decided to reach the seller. The seller responded so quickly and sent me a nee tracking number. It arrived today. They sent us the whole piece of furniture, not just the one piece we were missing. They just responded and stated that the warehouse doesn’t make that part separately so they’d rather get me a whole new one to make me happy. Never encountered such great and efficient customer service! And the storage cabinet is amazing, strong and pretty.